SHIPPING POLICY

At Mystic Dhaaga, we try delivering your order as early as possible within the stipulated time frame. Right from processing to packaging to shipping, we maintain the highest quality and safety standards. Please take the time to read through and understand our policy thoroughly.

Mystic Dhaaga can ship orders to all locations within the Continental United States.  Our U.S. shipping and handling options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping.  All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!

We do know and understand that you are purchasing your saree for a special occasion and try our best to meet your deadlines.  Please plan ahead to ensure sufficient time to get your product.

Shipping Charges:

• Shipping charges are based on the product weight and dimensions and the shipping options you choose. They will be mentioned at the time of check out. Shipping charges are non-refundable.

Free shipping:

• Free shipping maybe applicable only at certain times or for order value over a determined amount as mentioned on the website. In the event Free shipping is not applicable, you will see shipping rates at checkout.

We reserve the right to end or alter this promotion at any time. Standard T&C will be applied.

Delivery Times

All orders are processed within twenty-four hours. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 24 hours. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

 

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.